“It was easy to find, and from start to finish it was a remarkable experience”
- Posted on: Mar 14 2019
First and foremost, I would like to begin by saying if you’re looking for an amazing doctor and team, look no further! As someone who had previously selected a doctor before finding Dr. Ong, and then having my selected doctor retire and not finding out until two months after, it truly was a blessing in disguise. Needless to say, I got a refund from my first chosen doctor and began to thoroughly research again. After setting up multiple consultations and having previously been to plenty, I finally got to the day of my consult at the Ong Institute. It was easy to find, and from start to finish it was a remarkable experience. From the moment you walk in, you see a beautifully designed office and are greeted by the friendliest staff. The moment I met Dr. Ong I felt it in my gut that she was truly passionate about helping others live their best life. She was organized, exceptionally educated, listened to ALL concerns/desires, never once made me feel rushed, and was completely thorough and honest with what to expect pre-op and post-op. She and her staff felt like a family rather than just any plastic surgery office. During the actual procedure, she was attentive, made sure I was comfortable and asked if I needed anything throughout. The very next day was my first follow up which again was a great experience. She was kind and demonstrated great bedside manner. Now two weeks later, I’ve had some normal concerns and about pain and healing and Dr. Ong and her staff have been available every step of the way either via email or phone call. Never once have they made me feel like my concerns were insignificant. Having my procedure was something I’ve wanted for quite some time, and I couldn’t have found a better surgeon than Dr. Cheri Ong!