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About Us

Welcome to the Ong Institute Experience

ONG INSTITUTE CREDO

The Ong Institute is a place where genuine, empathetic care is our highest mission.
We deliver life-changing transformations and pledge to fulfill an unparalleled experience. We understand it is a privilege to be trusted with one’s health.
Then Ong Institute Experience delivers the highest level of concierge service, with honor and integrity.

Dr. Cheri Ong founded Ong Institute for Plastic Surgery & Health after she experienced a life changing event herself. This “second chance” at life offered her the opportunity to stop, pause, and refresh on her primary life purpose. Out of this reflection, the concept, idea and subsequent opening of the Ong Institute of Plastic Surgery and Health was born.

CREATING A NEW LEVEL OF WELL-BEING & CARE

Our Motto: We are professionals, serving you.

She realized that she had a different vision in working with patients compared to a “traditional“ plastic surgery practice. Dr. Ong identifies and focuses on the core principles of care, compassion, comfort and collaboration as principles she uses to work with an individual and other health care providers. The goal of integrating a plastic surgery practice to optimize health is the main purpose of our practice.

Dr. Ong has been an early pioneer in the development of technology, delivering unique results and identifying life changing methods focused on female rejuvenation. Realizing that health is not simply a medical procedure, Ong Institute embraces a full, whole person approach for each individual.

We strive to provide every outcome better than before. Through this outcome, our intent is created in the process of:

  • Making a positive difference in a person’s life
  • Creating a unique value that adds to each individual
  • Crafting the highest level of client experience

INTEGRATIVE SOLUTIONS THROUGH CONCIERGE LEVEL SERVICE

ONG INSTITUTE 3 STEPS OF SERVICE

  1. We give a warm and sincere greeting using our client’s name.
  2. We try to always anticipate and fulfill each client’s expressed and unexpressed needs.
  3. We offer a fond farewell using our client’s name.

ONG INSTITUTE Service Values

  1. I build strong relationships, and always do what I say to create Ong Institute clients for life.
  2. I am always responsive to the expressed needs and unexpressed wishes and needs of our clients.
  3. I am always focused on elevating the level of comfort and convenience for our clients.
  4. I am empowered to create unique, memorable and personalized experiences for our clients.
  5. I continuously seek opportunities to innovate and improve The Ong Institute Experience.
  6. I will take ownership of and immediately resolve all client problems, using the L.E.A.R.N Method.
  7. I create a work environment of teamwork and lateral service with the mindset of meeting others needs first.
  8. I have the opportunity to continuously learn and grow.
  9. I am involved with the planning of work that affects me.
  10. I am always present in the moment and understand that I am always on stage.
  11. I take pride in my professional appearance, language and behavior, using the 3 steps of service as my guide.
  12. I protect the privacy and security of our clients, my fellow team members, and the company’s confidential information & assets.

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